Shipments

Costs for shipping the product will be borne by the user of the e-commerce service, and they will be explicitly indicated at the time the product is purchased. Pellaria undertakes to enter into a shipping contract with a primary company as the user’s appointee, taking the conditions the carrier applies into account.

The user:

– may specify that the purchase be shipped to an address other than that of the account holder of the order and/or that specified for billing (however within the borders of the same country);

– must specify a shipping address where someone is always available to collect the package. If someone is not at the address indicated for collection, an address other than that of residence where the required condition is met must be indicated;

– Pellaria will normally process the order within 48 hours after receiving payment confirmation. The estimated time for delivery depends on the carrier selected. Once shipment has been made, Pellaria will also automatically send an email containing all information the user needs to track the order, including the direct link to the portal of the carrier for immediate checking of the delivery status. In any case, Pellaria is not responsible for non-delivery and/or delayed delivery of the package if the collection procedure described above is not observed or if the customer has provided incorrect information;

– if the items ordered are not delivered within 10 business days from the order confirmation data, the user may personally contact the Pellaria customer service department. The order status and/or shipment status will be verified through the shipping company. In any case, the products will be delivered in the shortest time possible and within the legal deadline (i.e., pursuant to Art. 61 of the Italian Consumer Code, 30 days from the Delivery Date).

Shipping costs

Shipping costs are per order: Italy €20, Europe €30, United States €99. For the rest of the world, please contact us before ordering: we will confirm the shipping cost before payment.

Delivery terms

Shipping costs and any other charges are shown before you confirm the order. The risk of loss or damage passes to you when you, or a person you indicated other than the carrier, take physical possession of the goods. Unless another date is agreed, delivery takes place within 30 days of the contract. Orders to countries outside the EU may be subject to customs duties and taxes charged by the destination country.

Withdrawal and returns

Consumers have 14 days from delivery to withdraw without giving a reason. Standard delivery costs are refunded, while the direct cost of returning the goods is paid by the buyer. Full details and the model form are in our Conditions of Sale.